The Public and Commercial Services Union voted in favour of strike action and an overtime ban.

General secretary Mark Serwotka said: “These cuts, which will see loyal civil and public servants lose tens of thousands of pounds if they are forced out of a job, are more about crude politicking than making savings.

“We have suggested ways in which the Government can make these savings whilst protecting the rights of existing members, yet it seems intent on penalising the people who keep this country running.”

Changes to redundancy and compensation agreements will see staff lose entitlements and redundancy pay.  Further strike dates may be finalised when the union’s national executive committee meet next week.

Candidates with driving tests booked for either the 8th or 9th March should contact the DSA on 0300 200 1122 for further guidance.

Following vehicle recall notices issued by Toyota and Peugeot Citroen, the Driving Standards Agency (DSA) has announced conditions for allowing affected vehicles on the driving test.

Recall notices affect the following vehicles with the specified build dates:

Toyota
AYGO (Feb 2005 – Aug 2009)
iQ (Nov 2008 – Nov 2009) – already considered unsuitable for test.
Yaris (Nov 2005 – Sep 2009)
Auris (Oct 2006 – 5 Jan 2010)
Corolla (Oct 2006 – Dec 2009)
Verso (Feb 2009 – 5 Jan 2010)
Avensis (Nov 2008 – Dec 2009)
RAV4 (Nov 2005 – Nov 2009)

Peugeot 107 (Feb 2005 – Aug 2009)

Citroen C1 (Feb 2005 – Aug 2009)

In total, Toyota and Peugeot Citroen are recalling around 320,000 UK-basedvehicles. As yet, VIN number ranges have not been released.

Using these cars on the driving test

If one of the vehicles affected is presented for test, it will only be conducted if either:

• the vehicle has a manual transmission gearbox and is fitted with dual controls to help the examiner control the car in the unlikely event of a failure
• documentation is supplied to show that the remedial work has been carried out – this will usually be in the form of the Toyota or Peugeot Citroen recall letter stamped by the respective dealer and containing written confirmation

Candidates who cannot proceed with their test should contact DSA customer services to arrange for their test to be rebooked once the remedial work has been done.

As there has been no prior warning of this action, if the test is not conducted the fee will be refunded or a free retest given on the first occasion that a specific vehicle is presented for test. Customers can ring DSA customer service on 0300 200 1122.

Coaching is not just a case of asking questions (which instructors do already as part of their everyday teaching).  It is about asking questions which raise the awareness and responsibility from within the coachee.  There are many tools that instructors can use from within the coaching toolbox and the effects of using coaching with learners can be quite profound.

Sir John Whitmore & Ged Wilmot

To date, there has been little information available about coaching specifically for driving instructors. Last year, the University of East London ran its pilot course – a Postgraduate qualification in ‘Coaching for Driver Development’ in which a handful of the best professional driver trainers and coaches from all aspects of the driving world were invited to attend.  I was fortunate enough to be one of the delegates invited to attend that course, along with my good friend and colleague Kathy Higgins of Insight2Drive. We have recognised that courses and workshops for driving instructors are few and far between and so we have developed a one day coaching course specifically designed for Approved Driving Instructors.

The one day ‘Practical Coaching Techniques for Driving Instructors’ interactive workshop offers driving instructors essential information which can be incorporated into the everyday work of an ADI.  The content will include basic principles and benefits of using coaching in driver training, what makes a good coach, and lots of practical coaching techniques.  There are two workshop dates currently available, Monday 22nd February 2010 in Oldham and Thursday 18th March 2010 in Liverpool.

Both courses will be run by me (Ged Wilmot), Claire Wilmot and Kathy Higgins. Having a wealth of driver coaching experience, we are excited to be able to offer such a course to ADI’s throughout the North West of England.

The course fee is £139, which includes lunch and refreshments. Spaces are limited and going fast, so you’ll need to act quickly!

If you would like further information about the course, please contact Claire Wilmot on 07956 104160 or complete the contact form on the Active Driving Solutions website.

This is resulting in the need for all provisional test candidates to take their theory test pass certificate information with them to the driving test centre for the examiner’s inspection before conducting the practical test.

Driving tests have been refused and cancelled as a result of a candidate not having these documents for inspection, despite the request to do so in the practical test application literature.  For full details on what you need to take with you to the test centre, click here. This video gives you full information on the practical driving test:

Please ensure you take the correct documentation with you!

Our new fast ‘pass in a week’ crash course means that customers can now start their lessons on a Monday and pass on the Friday!

Although these courses are referred to as ‘crash courses’, rest assured, we will not be teaching you to crash!  Quite the opposite.  Lessons taken intensively mean that with little time to forget in between lessons, learning is much quicker.

In fact, latest Government research found that of all successful test candidates, the average number of hours taken with an instructor was 47 and the average time taken to pass the test was 13 months!  With our pass in a week crash course, the cost will be much lower than taking weekly lessons.

Our all-inclusive ‘pass in a week’ crash course is being offered at an introductory price of just £599, which means that compared to taking lessons weekly, you could save hundreds of pounds.  Although the majority of our customers pass in less hours than the national average, based on the national average figures, you could save over £400 with our ‘pass in a week’ crash course!

We’re also so confident that the vast majority of our customers taking the ‘pass in a week’ crash course will achieve a pass at the end of the week that we guarantee to pay for your next test if you are unfortunate enough not to pass on the first attempt!

Places on the ‘pass in a week’ crash course are limited so to avoid disappointment, we recommend that you ring us on 0161 345 3452 or contact us through our website asking for an application form.

A meeting was held at DSA’s Headquarters with ADI representative organisations on 24^th September 2009. At the meeting, the DSA responded to the objections raised by ADI’s and ADI organisations to the original proposal of making it mandatory for supervising drivers to accompany candidates on all driving tests.

DSA Chief Executive Rosemary Thew explained that the DSA had reflected on the points raised.  Chief Operating Manager Brian Gilhooley read out the following statement:

“The proposal that candidates should be required to take an observer with them on their practical car driving test from October 2010 has generated a great deal of debate. DSA has received comments from a variety of stakeholders and has met with the ADI Consultative Groups and the Public and Commercial Services Union (PCS). We have listened carefully to all the views expressed. We remain convinced that an observer sitting in on test will enhance the learning process, which, in turn, will provide road safety benefits. We recognise, however, that there are valid reasons why an approach based on education and incentivisation might be preferable to mandating through regulation at this stage.

“So this is the approach we suggest: at the start of the test, driving examiners will ask all candidates if they would like their driving instructor (or another observer, such as a parent, guardian or friend who has taught the candidate to drive) to sit in on their test. The examiner will then ask the candidate if they would like their instructor be present for the test result and debrief. This will allow candidates to take advantage of the opportunities available to support their ongoing learning and development, but will leave the final decision with them.

“From the feedback received on this issue we also recognise that a full review of the minimum test vehicle (MTV) for Cat B tests should be carried out. However, a mandatory change to the MTV would be a long process and we want you to work with us on this. In the meantime, we will seek to develop a set of guidelines to help to deal with the health and safety issues raised by some of the vehicles now in use. This will ensure that we can continue to maintain the integrity of the test through quality assurance and check testing.

“We want to work in partnership with the driver training profession to help candidates get the most from their training and from their practical test experience. We want candidates to understand that driving instructors and driving examiners are professional experts working together to help them to be safe and responsible drivers with the overall aim of improving road safety.

“We hope that you will work with us to support and promote this approach by encouraging your members to always:

• observe their pupils’ tests

• listen to the examiner’s debrief, to help inform their pupils’ ongoing learning and development

• display their ADI badge on test.

“We would value your response to this proposal. The choice remains with the candidate and this will be explained to them in all correspondence relating to their driving test. We know that many ADIs already accompany candidates and make themselves available for the debrief. Displaying the ADI badge will still be voluntary.”

At Latics, we already encourage our instructors accompany their pupils on test if the pupil wishes them to.  The assessment nature of the driving test at the moment means that candidates normally only get feedback on what went wrong on their test from the examiner whether they pass or fail .  Hearing from the instructor what they did well on the test goes a long way to restoring confidence for when they drive for the first time on the road alone.

According to the Romford & Havering Post, Cara cruised through her driving test first time with only five minor driving faults, observed by two examiners from the Hornchurch Test Centre.

She was presented with her driving test pass certificate and was so pleased that she immediately phoned family and friends to tell them her fantastic news. But Cara’s celebrations were short-lived when examiners contacted her four hours later to tell her that the pass certificate was invalid because the examiner had made a mistake during the test.

“I got home chuffed to bits as I’ve wanted to do this for years, only to be told I had failed,” said Cara, who has spent more than £600 on lessons and tests. “I drove exactly how I was instructed, but the examiner had only done one manoeuvre and forgotten to do a second one. Now I’m being penalised and have failed the test.”

The DSA have told Cara she can re-sit the exam free of charge, but she is still in shock. She said: “I want to know how two examiners could let me walk away for four hours without realising they had messed up.  I could have been out on the road illegally.”

After exhausting all her options, including seeking legal advice, Cara has conceded that she will inevitably have to retake her driving test. “No one expects to have to sit their driving test after passing it.  It was nerve-wracking enough the first time, but doing it again is going to be a nightmare,” she admitted.

A spokesman for the DSA said: “We apologise for what was a genuine mistake.  The examiner missed out one of the manoeuvres, which made the test illegal. We have offered a free re-test and will bring someone in especially for this so the candidate is not waiting weeks. We would like her to get in touch as soon as possible. We are very sorry and understand how disappointed she must be.”

It seems to be a little known fact that a driver taking their driving test will not be faulted for simply failing to adopt the ‘pull-push’ steering technique.  In truth, this has been the case for over 20 years, but the ‘pull-push’ method has become so ingrained within the industry that many driving instructors still vehemently insist on its use.

A new paragraph has appeared in the latest amendments to the DT1 (DSA Examiners Guidance Notes) with regard to ‘control’.  You can access the full document here.

“To ensure uniformity, when conducting car or vocational tests and ADI qualifying examinations, only assess the candidate’s ability to control the vehicle and do not consider it as a fault if, for example, they do not hold the steering wheel at ten to two or quarter to three or if they cross their hands when turning the steering wheel. The assessment should be based on whether the steering is smooth, safe and under control.” (Crown Copyright)

Driver coaches are delighted that this important steering issue has been clarified, not because the pull-push technique is incorrect or dangerous, but because it opens the door for the introduction of coaching as a primary training method in driver training.

It seems that up to now many examiners and perhaps the majority of driving instructors have not got the message.  But at long last, this small amendment to the DT1 should help clarify the issue.

This has personally been welcomed by myself, who has had first-hand experience of ADI Part 3 examiners marking PDI’s down for not advocating use of the pull-push method during their instructional examination.

The main reason instructors give for insisting on the use of the pull-push technique is because of the increased risk of arm or facial injury due to the deployment of the airbag during a crash.  Indeed, I myself have perpetuated this belief over the years.  However, it has emerged that there are no factual studies to back up this claim – simply hearsay and quotes from unverifiable sources.  In any case, it is likely that the driver will cross their hands anyway, just before the point of impact, in an attempt to avoid the collision.

And what is one of the first things most new drivers do after passing their driving test?  They leave the pull-push method behind and begin to steer ‘naturally’.  Drivers do not crash because of how they steer – they have crashes because of the way they plan (or fail to plan) their driving.

The ethos of driver coaching is that the learner is allowed to develop their own safe driving style, to become more aware and responsible drivers.  Insisting on an un-natural steering technique undermines this principle.

“So where do we go from here” I hear you ask?  Simple – allow your pupil to steer in the way that is most comfortable for them.  I’m not suggesting that you dismiss the pull-push technique – it is simply one of the methods for turning the wheel.  As long as the driver maintains safe control over the steering of the vehicle at all times, they can adopt whichever steering technique with which they feel most comfortable.

Remember here that the only part of steering methodology to which I am referring is in the way the wheel is physically turned.  It is still safer to hold the wheel in the conventional “ten-to-two” or “quarter-to-three” position, just as it is still safer to drive with both hands on the wheel.

But if we are to eliminate the damaging public belief that “you drive one way to pass your test, and another way when you’re on your own”, driving instructors need to ‘get real’ and begin to instil a true level of awareness and responsibility from the very first lesson.

“I felt the need to write after completing my training today with Keith in his Fiat Punto, I have passed first time at the Rochdale test centre today and feel I couldn’t have done this without his superb teaching skills. Keith is everything you would want in an instructor, I have found him to be very patient and teaches at a level that is easy to understand and follow. As a nervous driver on my first lesson with Keith, he easily calmed me down and gave me the confidence I was lacking. I am so happy I chose Latics and that you directed me to this instructor and will be recommending you to my friends.  Please pass on my sincere thanks to Keith.”

Thanks for your email Rachel and congratulations!  (And well done to you too, Keith!)

Look out for updates to our website coming soon – our ‘Recent Passes’ page will be updated with photographs of all our students who’ve recently passed, and we’ll also be launching our ‘Pupil of the Month’ feature.

If you haven’t already heard from your other sources of information, the DSA booking systems will be closed from 5.15pm on Thursday July 30th until 8.00am on Tuesday August 4th (approximate times) for essential IT maintenance on their operational systems.

All online services to book or amend practical tests and other instructor services including updating your contact details, applying for registration, renewing your certificate and ordering Pass Plus packs will be unavailable. The Contact Centre will be offering a limited service between 8am and 6pm on Friday 31^st July.

For any enquiries, please call the DSA on 0300 200 11 22.

Theory Test services will be available as normal.

Information is also available on the website at www.direct.gov.uk Messages will be placed on all websites giving access to DSA online services to advise customers that the service is temporarily unavailable. Posters will also be displayed in test centres with the same messages about the system shutdown.

IMPORTANT:

Customers who urgently need to cancel or change their test appointment to avoid the 3 day cancellation period can notify the DSA by e-mail at customer.services@dsa.gsi.gov.uk or phone 0300 200 11 22, while the booking system is down.   Any customers who are unable to contact the DSA during this time will be considered on a case by case basis.